How to Redeem a Gift Certificate Purchase

If you have bought a gift certificate from the Cardiogram store, but you are unable to access the app or are seeing a paywall, follow the steps below to redeem the gift certificate code that was emailed to you after your purchase.

If you have placed an order on the Cardiogram website recently, please allow 24 to 48 hours for the team to process and deliver your certificate and code via email. If you have not received your certificate or code, kindly check your spam folder. If you are unable to find the email, please reach out to the support team via email at [email protected].

  1. When you launch Cardiogram, you may encounter a paywall asking you to subscribe to the app. Depending on the gift certificate you received, tap on the appropriate option:
    • If you purchased Heart IQ and Migraine IQ as a bundle, tap "I'll Try Both!"
    • If you purchased only Heart IQ, tap "Get Heart IQ!"
    • If you purchased only Migraine IQ, tap "Get Migraine IQ!"

Don't worry, you will not be charged anything; you will just be taken to another paywall.

  1. On the next Paywall page, tap on "Redeem Code."

  1. Tap on the "Enter your Code" box, enter your gift certificate code, and select Submit.

Once you redeem the code successfully, your timeline will be displayed. In case you face any trouble with the code, please contact our support team at [email protected].

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