Changing to a new phone

Getting a new phone is exciting. To make sure your Cardiogram data comes with you, here’s what you need to know depending on your situation.

If you're switching to the same platform

(iPhone to iPhone or Android to Android)

• Download the Cardiogram app on your new phone

• Sign in using the same account you used on your old phone

• Your heart data will sync automatically from your existing profile

If you're switching between platforms

(iPhone to Android or Android to iPhone)

Important:

Cardiogram on Android requires a Google Account to create and access your profile, since it uses Google Fit for data syncing.

• If your Cardiogram profile was created with your Google Account (even on iPhone), you can sign in on Android and your data will sync

• If your Cardiogram profile was created using Apple ID, email, or Facebook, you will not be able to log in on Android using that method

→ You will need to create a new profile using your Google Account

Why we can't transfer data between profiles

For privacy reasons, Cardiogram does not have a way to verify ownership across different accounts. Because of this, we cannot transfer data between profiles created with different login methods.

Need help recovering your original login method or unsure what you used? Reach out to us at [email protected] and we’ll do our best to help.