Requesting a Refund for Cardiogram

Cardiogram subscriptions are billed through your phone’s app store — either the Apple App Store or Google Play Store— and are subject to the billing policies of those platforms.

📌 Please note: Deleting the Cardiogram app or deactivating your profile does not cancel your subscription.

You must cancel through your app store to stop future charges.

🍎 iPhone / Apple App Store Purchases

If you subscribed through the Apple App Store, Apple handles all billing and refunds directly.

To request a refund:

Go to reportaproblem.apple.com
Sign in with your Apple ID
Tap "Request a refund" and follow the steps
Select Cardiogram and provide a reason

⚠️ Apple does not allow us to process refunds for iOS purchases.

All decisions are made by Apple and are outside of Cardiogram’s control.

🤖 Android / Google Play Store Purchases

If you purchased your subscription through the Google Play Store, most refunds are handled directly by Google.

To submit a request through Google:

Visit Google’s refund request page
Choose Cardiogram from your recent purchases
Follow the prompts to submit your request

📝 In rare cases…

If you're unable to get a resolution from Google and believe your situation qualifies for a refund, you can contact us at [email protected]. Please include:

The email linked to your Cardiogram account
A screenshot of your receipt from Google Play
A brief explanation of your request

⚠️ Refunds are only issued under specific circumstances and at our discretion. We appreciate your understanding.

📌 A few final reminders

Cardiogram cannot process refunds for Apple App Store purchases
All subscription cancellations must be done through your app store
Subscriptions are non-transferable across platforms (e.g., iOS to Android)

💬 Still have questions?

We’re happy to help guide you through the process. Contact us at [email protected], and we’ll do our best to assist.