I paid for a subscription through the app, but I can't access the app.

If you bought your subscription through the Google Play store or Apple App Store, please follow the steps below. However, if you purchased your subscription through the Cardiogram website or by email, a redemption code will be sent to you by email within 24-48 hours. Once you receive the code, simply tap on "Redeem Code" to activate your subscription.

If you have an active subscription and cannot access your Cardiogram features because of a paywall, it's possible that we need to relink your subscription to your profile. Please use the following steps to restore your subscription purchase to your profile.

  1. Please tap "Get Heart IQ!" from the Paywall or "Get Migraine IQ!"

Don't worry; you won't be charged anything; you'll be brought to another Paywall Page.


  1. On the next page, scroll to the bottom.
  2. Next to "Already Paid?" tap on "Restore Purchase" and follow the prompts to link your subscription to your profile.


  1. If you received a redemption or gift code, please use the option to "Redeem Code".

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