Heart Rate Alerts: Setup and FAQ

What are heart rate alerts?

If you subscribe to Cardiogram Premium, you can configure Cardiogram to send a notification to your phone when your heart rate goes above or below a certain threshold.

Heart rate notifications will only be sent if the data sent to Cardiogram is recent (within the last 3 hours). If you have a Fitbit or Garmin watch, Cardiogram will only receive the data after your watch is synced with the Fitbit or Garmin apps. Please see this article for more information on how to collect heart rate readings more frequently. 

To avoid sending notifications when your watch is lying on the table or is collecting readings infrequently, a notification will only be sent if Cardiogram receives at least two consecutive heart rate readings above or below the heart rate threshold you set.

If you do not receive any notifications, please see the I'm not receiving any notifications section below.

Heart Rate Alert notifications are a Cardiogram Premium feature.

Enabling heart rate alerts

Note: you need to subscribe to Cardiogram Premium to configure heart rate alerts.

Tap 'Premium' in the bottom navigation bar. Under the "Heart Rate Alert" section, you can select a minimum and a maximum heart rate below or above which you want to be notified. Toggle the alert on.

In order to receive the heart rate alert, make sure to enable push notifications for Cardiogram. You can turn on push notifs by going to the top-left circle icon in "Timeline" pane, tap "Settings", and turn on "Push Notifications".

If this still doesn't work, you can verify push notifications are turned on for Cardiogram in your phone settings.

  1. Open the "Settings" app on your iPhone
  2. Scroll down to find "Cardiogram" in the app list.
  3. Within "Cardiogram", tap "Notifications".
  4. At the top, make sure "Allow Notifications" is turned on (i.e. green).

Once you enable push notifications for Cardiogram, you should start receiving heart rate alerts.

If you re-install Cardiogram or change to a new phone, you will need to re-enable push notifications.

I'm not receiving any heart rate notifications

You may not be receiving any notifications for the following reasons:

You have reinstalled the app or changed your phone: please re-enable push notifications (see: Enabling heart rate alerts section above).

Not enough heart rate readings to trigger an alert: Please see this article for more information: How do I make the app collect data continuously

Heart rate data is not synced to Cardiogram frequently. We only alert you if the heart rate data is at most 3 hours old. However, we only receive heart rate data from Fitbit and Garmin if your wearable syncs with the Fitbit or Garmin apps. So if you don't sync your Fitbit or Garmin wearable for over 3 hours, then alerts won't be sent for any heart rate data that is older than 3 hours.

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