Why don’t I have my Report Card score yet?

Your Report Card score takes time to generate because we analyze a large volume of heart rate, activity, and profile data to ensure the results are meaningful and accurate.

⏳ How long does it take?

It can take up to 24 hours after you unlock the Report Card feature or update your profile for your score to appear.

🛠 Still waiting after 24 hours?

If your score hasn’t shown up after a full day:

1. Double-check that you’ve filled out your age, sex at birth, height, and weight in your profile
2. Make sure you’ve allowed sufficient heart rate data to sync into the app
3. Then, email us with the subject line “Score Delay” at [email protected]

Please include:

• The email address associated with your Cardiogram account
• A screenshot of your profile page (Settings > Edit Profile)

We’ll be happy to take a look and get your score moving.