What to do if you can’t log into your Cardiogram profile

Login issues are frustrating — but often easy to fix. Here are the most common solutions, depending on your device.

🔄 Try these steps first (all devices)

Before diving deeper, try the following:

1. Log out and log back in
2. Force close the app and reopen it
3. Clear the app cache (Android only)
4. Reinstall Cardiogram

📱 iPhone users

If you’re having trouble with your password:

• Follow our Password Reset Guide (link to your help doc)

You can use email + password, Apple login, or Facebook login to access your profile on iPhone.

🤖 Android users

Android currently only supports Google login. This is necessary to sync with Google Fit and Wear OS devices.

We're working on supporting email + password login for Android in a future update.

⚠️ Common Android login issues:

"That account already exists, but used a different login method"

This may appear if:

• You previously logged in on iPhone using a different method (email, Apple, or Facebook)
• You attempted a password reset, which unintentionally switched your account to email + password

If this happens:

• You’ll need to log in using your original method
• Then, deactivate that profile
• Finally, create a new account using your preferred login method

📬 Need help?

Please email [email protected] with:

• The email associated with your Cardiogram account
• A screenshot of the error, if available
• A short note on which login method you originally used

We’ll help get you logged in and back on track.