What to do if you can not log into your profile
Basics
When in doubt, login related issues can usually be resolved by:
- Logging out and back in
- Force closing the app and re-opening
- Clearing the app cache
- Re-installing Cardiogram.
iPhone
For password difficulties, see this password reset guide.
Android
Right now we only support Google login for Android users. This is what lets us communicate with Wear OS devices and Google Fit for information like steps and sleep. We're working on building out the same log-in methods currently available on iPhone, such as email and password, and making Google Fit integration optional.
If you've ever:
- Logged in with a different method on iPhone.
- Or complete a password reset.
Then, for security reasons, to re-use the same email, you will have to:
- Log in to your account using your old login method.
- Deactivate your old account.
- Create a new account using that email.
As always, if you need any help, reach out to us by email at [email protected] so we can investigate this for you.
If you have a Google login on Android, but are getting the error "That account already exists, but used a different login method" when you attempt to log in with your Google account:
This error occasionally comes up if you attempt a password reset. This can disable your Google login method and switch you to a email+password login method, but we can quickly reset your Cardiogram login method for you. Email us with your Gmail address at [email protected] and we'll get it fixed for you!