What to do if you can not log into your profile
Basics
When in doubt, log in related issues can usually be resolved by
- logging out and back in
- force closing the app and re-opening
- clearing the app cache
- or re-installing the app!
iPhone
For password difficulties, see the password reset guide.
Currently, our Twitter Log In is unstable and we're looking to fix that soon!
Android
Right now we only support Google Log In on Android. This is what lets us communicate with Wear OS devices and Google Fit for information like steps and sleep. We're working on building out the same log in methods currently available on iPhone, such as email and password, and making Google Fit integration optional.
If you've ever:
- Logged in with a different method on iPhone
- Or used a password reset
Then, for security reasons, to re-use the same email, you will have to:
- Log in to your account using your old log in method
- Deactivate your old account
- Create a new account using that email