What if I see a server error?

Monitoring
Our latest iOS update released on April 22nd, has caused a small number of users to have issues opening the Cardiogram app. Uninstalling and reinstalling the Cardiogram app should fix the problem. We apologize for the inconvenience while we work on this.
Posted Apr 24, 2021 - 11:45 PDT


What should I do when I see a server error?
  1. Ensure that Cardiogram's servers are up.
  2. Force close Cardiogram then relaunch it.
    1. Steps for iOS users
    2. Steps for Android users - See steps under "Force close an Android app"
  3. Try again in one hour.
  4. If the problem persists, email [email protected] to determine whether there's another issue that you may be experiencing.
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