Cardiogram does not open, or you see a server error

If you encounter an issue or connection error when you open the Cardiogram app, don't worry. Here are some steps you can take to resolve the issue:

• Check the Cardiogram server status by visiting our status page at https://cardiogram.statuspage.io/
• Install any pending updates for your phone's operating system and Cardiogram app from the app store.
• Force close the Cardiogram app running in the background of your phone.

iPhone users:

To force close the Cardiogram app on an iPhone, follow these steps:

• Swipe up from the bottom of the screen and pause in the middle of the screen.
• Swipe right or left to find the Cardiogram app preview.
• Swipe up on the Cardiogram preview to close the app.

Android users:

To force close Cardiogram on an Android phone, you can follow these steps:

• Open the "Settings" app on your Android phone.
• Scroll down and tap on "Apps" or "Application Manager".
• Find and tap on "Cardiogram" from the list of installed apps.
• Tap on the "Force Stop" button.
• Confirm that you want to force stop the Cardiogram app by tapping on "OK" in the pop-up window.

If you haven't done so in a while, it's a good idea to force close all your apps before relaunching Cardiogram.

• Restart your phone.

If the error continues, try reinstalling the Cardiogram app. Don't worry; your data is saved to your profile in the cloud and will be recovered when you sign back in.

iPhone users:

• Touch and hold the Cardiogram icon from your home screen.
• Tap "Remove App".
• Tap "Delete App" (tapping "remove" does not uninstall the app from your iPhone.)
• Tap "Delete" to confirm.

Android users:

• Open the Google Play Store app.
• Tap the Profile icon at the top right.
• Tap "Manage apps & devices."
• Tap "Manage".
• Select Cardiogram.
• Tap "Uninstall".
• Reinstall the Cardiogram app.