Cardiogram won’t open, or you’re seeing a server error? Here’s what to do

If Cardiogram won’t launch or you see a connection error, don’t worry, it's usually fixable with a few quick steps.

🌐 Step 1: Check our system status

Visit Cardiogram Status Page to see if there are any known outages or service disruptions.

📲 Step 2: Update your device and app

Make sure you're running the latest version of:

• Your iPhone or Android operating system
• The Cardiogram app (check for updates in the App Store or Google Play)

Cardiogram is optimized for the latest public OS versions on both platforms.

🔁 Step 3: Force close the app

iPhone:

1. Swipe up from the bottom and pause in the middle of the screen
2. Swipe left or right to locate Cardiogram
3. Swipe up on the preview to close it

Android:

1. Open Settings
2. Tap Apps (or Application Manager)
3. Find Cardiogram
4. Tap Force Stop, then confirm

🔄 Step 4: Restart your phone

Fully restart your device to refresh background services and app processes.

📥 Step 5: Reinstall Cardiogram

If you're still experiencing issues, try uninstalling and reinstalling Cardiogram.

iPhone:

1. Tap and hold the Cardiogram app icon
2. Tap Remove App > Delete App
3. Confirm deletion
4. Reinstall Cardiogram from the App Store

Android:

1. Open the Google Play Store
2. Tap your Profile icon > Manage apps & devices > Manage
3. Select Cardiogram
4. Tap Uninstall, then reinstall it

🧰 Still having trouble?

Please email us at [email protected] with the following:

• Your phone and/or watch make and model
• The OS version installed on your phone
• A screenshot of the error (if available)

We’ll help you get back up and running quickly.