I don't see my data. What should I do?

There are multiple reasons you may not be seeing data. 

If you have an Apple Watch, please try the steps listed here: https://help.cardiogram.com/article/78-no-data-from-apple-watch

If you have a Fitbit device, please follow these steps: https://help.cardiogram.com/article/79-im-not-seeing-fitbit-data

If you have a Garmin device, please follow these steps: https://help.cardiogram.com/article/90-not-seeing-garmin-data

For WearOS devices:

  • Launch your WearOS app periodically
  • Open the WearOS app and verify that it is reading heartbeats properly. If not, please restart your watch.
  • If you are paired with an iPhone
    • Ensure that the watch has a connection to the Internet
    • (Re)Login to the correct account on the watch app
  • If you are paired with an Android phone
    • Your data is being synced to account logged-in to your paired phone's app, not the account logged-in on the watch app
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