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I Don’t See My Data in Cardiogram — What Should I Do?
If you're not seeing new heart rate data in Cardiogram, the next steps depend on the type of wearable device you're using.
Please select the guide that matches your device:
🔵 Apple Watch
👉 If you're not able to see your Apple Watch data in Cardiogram
🟢 Fitbit or Google Pixel Watch
👉 If you're not able to see your Fitbit or Google Pixel Watch data in Cardiogram
🟡 Wear OS or Samsung Galaxy Watch (4 or newer)
👉 If you're not able to see your WearOS or Samsung Galaxy Watch data in Cardiogram
🔴 Garmin
👉 If your Garmin data is not appearing in Cardiogram or hasn’t updated
🔁 Important reminder about sync limitations
Cardiogram can only import up to the past two weeks of data from most wearables. If you haven’t opened the app in a while, older data may not appear.
📱 To avoid losing any data going forward, open the Cardiogram app on your phone at least once a week. This keeps your data synced and saved to your profile.
💬 Still stuck?
If you've followed the guide for your device and still aren’t seeing data, please reach out to us at [email protected].
Be sure to include:
- Your Cardiogram account email
- Your phone and wearable model
- Any screenshots that help show the issue
We’ll take a look and get you back on track.