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Troubleshooting

  • I don't see my data. What should I do?
  • Why don't I see sleep data?
  • [Apple Watch] If you're not able to see your Apple Watch data in Cardiogram
  • Why are some of the heart rate bars missing?
  • [Apple Watch] The complication is not updating
  • What if I see a server error?
  • What to do if you can not log into your profile
  • Is Cardiogram down? See our status page
  • How do I update my profile?
  • [WearOS] Why is my heart rate sampling interval increasing?
  • I forgot my password.
  • [Apple Watch] Cardiogram will not install on my apple watch
  • [Apple Watch] Why is there a several second lag before the current heart beat shows up on my Apple Watch?
  • How do I know if I'm using the most up-to-date version of Cardiogram?
  • Timezone is wrong or time is displayed incorrectly on your timeline.
  • [Apple Watch] Why does the Cardiogram Apple watch app says "healthKit: Failed"?
  • [WearOS] I'm not seeing WearOS data
  • [Garmin] I'm not seeing Garmin data
  • Why is my resting heartrate different between apps?
  • What languages does Cardiogram support?
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